Christmas Frequently Asked Questions

Here at Eric Lyons, we’ve been looking after our customers for over 100 years. We pride ourselves on sourcing the finest local goods, building close relationships with local farmers and suppliers to create the best products and dishes available.

Our team of skilled chefs and butchers are at the heart of our success – passionate about serving our customers with a genuine love for exceptional food. While we do this all year round, we know how important Christmas Day is to our customers, so our team always goes the extra mile to make sure your festive feast is perfect.

All of our produce is made fresh in-house! Our free-range Bronze turkeys come from a private farm in Abbots Bromley (read our Turkey blog here), our turkey breasts come from Adlington Ltd, whilst our seasonal vegetables are sourced from the best British suppliers.

From pork pies and pigs in blankets to rich gravy, whole hams, and our signature festive pies – the list goes on and on. This is what splendid food looks like, so why settle for anything less?

Simply head to our Christmas section on our website and start shopping! We offer national delivery across the UK, as well as in-store collection for local customers. Please see further details for specific instructions based on local collection, local delivery or National Delivery.

Local collections are available from Friday 19th until 12pm on Wednesday 24th December. You can collect from any of our 3 stores – Knowle, Bentley Heath and Warwick Garden Centre.

Local delivery slots are available from Friday 19th to Tuesday 23rd December. All deliveries will be subject to a £7.99 delivery charge.

National Delivery via DPD is available from Wednesday 17th to Sunday 21st December. Slots are limited so we would advise getting your order in early! All National DPD orders are subject to a £7.99 delivery charge.

Of course! Simply browse the rest of the website products and add all of the other goodies you want into your basket before placing your order
Our Steak Pie makes for a wonderful Boxing Day meal!

Our order deadline will be Wednesday 10th December. This is so our team have plenty or time to prepare and pack all of your orders. If you miss this date, please give us a call and we will of course do our best to try and accommodate your order if possible!

Yes, it’s possible to amend your order after it’s been placed, providing we have appropriate notice! If you need to make any changes, please give us a call on 01564 772034 or drop us an email at [email protected] with the details, and our team will do their best to accommodate you.

You’ll need to bring your order confirmation number to collect your order – please either bring it on your phone or print it off. We look forward to seeing you then!

Nick, our very own trained chef, has made the following YouTube playlist available, containing all of his very helpful hints and tips!

How to cook a Turkey Breast Joint

How to cook a whole Turkey with Nick

Cooking the perfect trimmings

Yes – we have two available delivery dates for New Year orders. These are the 29th and 30th December. Please shop the site and select one of the available days.

Yes, all of the produce in our Christmas section has a guaranteed freshness until at least Boxing day!

Don’t worry – this is completely normal and actually a sign of a quality bird! Those little quills show you’ve got a truly artisanal bird that’s been hand-finished using a traditional dry plucking process, rather than mass-produced using industrial wet plucking methods. This gives you a much superior quality turkey that will taste absolutely delicious

These quills are completely harmless and you will find that most will shrivel away during the cooking process. Since every bird is hand-plucked, it’s impossible to catch every single one. Your turkey will taste absolutely delicious regardless.

Please give our Knowle store a call on 01564 772034. Our team is available 9AM-3PM Monday-Friday. Alternatively, if you want to drop us an email, please contact us at [email protected]

Festive Opening Hours

Eric Lyons – Knowle & Bentley Heath

Monday 22nd: 7am – 6pm
Tuesday 23rd: 7am – 6pm
Wednesday 24th (Christmas Eve): 7am – 12noon

Christmas Day Thursday 25th: CLOSED (Merry Christmas & Happy Turkey Day!)
Boxing day Friday 26th: CLOSED (Cold turkey and ham day!)
Saturday 27th: CLOSED (Make sure you’ve ordered enough)
Sunday 28th: 9am – 3pm (Bentley Heath CLOSED)

Monday 29th: Normal Hours
Tuesday 30th: Normal Hours
Wednesday 31st (New Years Eve): 7am – 2pm

Thursday 1st (New Years Day): CLOSED (Hungover)
Friday 2nd: CLOSED 
Saturday 3rd: Back to normal opening hours!